Privacy Policy Page
1、 Introduction
1.1 Welcome to the Pawmall platform operated by Pawmall and its affiliated companies (individually and collectively referred to as "Pawmall", "us", "us" or "our"). Pawmall takes its responsibilities under applicable privacy laws and regulations (the "Privacy Law") seriously and is committed to respecting the privacy rights and concerns of all users of our Pawmall website and mobile applications (the "Platform") (we refer to the Platform and the services we provide on our Platform collectively referred to as the "Services"). Users refer to users who register with us to use the service, including buyers and sellers (individually and collectively referred to as "users", "you", or "your"). We recognize the importance of the personal data you have entrusted us with, and believe that it is our responsibility to properly manage, protect, and process your personal data. This privacy policy ("Privacy Policy" or "Policy") aims to help you understand how we collect, use, disclose, and/or process personal data you provide us and/or have about you, whether it is now or in the future, and to help you make informed decisions before providing us with any of your personal data. 1.2 "Personal data" or "personal data" refers to personal data that can be identified from this data or other information that the organization has or may have access to, regardless of authenticity. Common examples of personal data may include names, ID numbers, and contact information. 1.3 By using the service, registering an account with us, accessing our platform, or accessing the service, you acknowledge and agree to your acceptance of the practices, requirements, and/or policies outlined in this privacy policy, and you hereby agree to our collection, use, disclosure, and/or processing of your personal data as described in this article. If you do not agree to process your personal data according to the instructions in this privacy policy, please do not use our services or access our platform. If we change our privacy policy, we will notify you, including posting these changes or revised privacy policies on our platform. We reserve the right to modify this privacy policy at any time. To the maximum extent permitted by applicable law, by continuing to use the service or platform, including placing any order, you acknowledge and accept any changes made to this privacy policy. 1.4 This policy applies in conjunction with other notices, contract terms, and consent terms applicable to our collection, storage, use, disclosure, and/or processing of your personal data, and is not intended to cover these notices or terms unless otherwise explicitly stated by us. 1.5 This policy applies to both buyers and sellers who use the service, unless otherwise explicitly stated. We disclose and/or process your personal data, and unless we explicitly state otherwise, we do not intend to override these notices or terms. 1.5 This policy applies to both buyers and sellers who use the service, unless otherwise explicitly stated. We disclose and/or process your personal data, and unless we explicitly state otherwise, we do not intend to override these notices or terms. 1.5 This policy applies to both buyers and sellers who use the service, unless otherwise explicitly stated.
When does Pawmall collect personal data?
2.1 We will/may collect personal data about you:
When you register and/or use our services or platforms, or open an account with us;
When you submit any forms, including but not limited to application forms or other forms related to any of our products and services, whether online or in physical form;
When you reach any agreement or provide other documents or information regarding your interaction with us, or when you use our products and services;
When you interact with us, such as through phone calls (which may be recorded), letters, faxes, face-to-face meetings, social media platforms, and emails, including when you interact with our customer service agents;
When you use our electronic services, interact with us through our applications, or use services on our platform. This includes but is not limited to cookies that may be deployed by us when you interact with our application or website;
When you grant permission to share information with our application or platform on your device;
When you associate your Pawmall account with your social media or other external accounts or use other social media features in accordance with the provider's policies;
When you conduct transactions through our services;
When you provide feedback or complaints to us;
When you register for the competition;
When you submit your personal data to us for any reason;
The above content is not exhaustive, but rather lists some common situations where personal data may be collected about you.
3. What personal data will Pawmall collect?
3.1 Personal information that Pawmall may collect includes but is not limited to:
full name;
e-mail address;
date of birth;
Billing and/or delivery address;
Bank account and payment information;
Telephone number
Gender;
Information sent by or related to devices used to access our services or platforms;
Information about your network and the people and accounts interacting with you;
Photo or audio or video recording;
Government issued identification documents or other information required for our due diligence, understanding of your clients, identity verification, or fraud prevention;
Marketing and communication data, such as your preferences for receiving our and third-party marketing, your communication preferences, and communication history with us, our service providers, and other third parties;
Use and transaction data, including detailed information about your search, orders, advertisements and content that you interact with on the platform, as well as other products and services related to you;
Location data;
Any other information related to users when registering to use our service or platform, as well as how they use our service or platform;
Summary data on user engagement content.
3.2 You agree not to submit any inaccurate or misleading information to us, and you agree to notify us of any inaccuracies or changes in such information. We reserve the right to request further documents at our discretion to verify the information you provide.
3.3 If you register as a user of our platform using your social media account ("Social Media Account"), link your Pawmall account to your social media account, or use any Pawmall social media features, we may access your information that has been voluntarily provided to your social media account provider in accordance with the provider's policies, And we will always manage and use any such personal data in accordance with this policy.
3.4 If you do not wish us to collect the above information/personal data, you can notify our data protection officer in writing at any time to opt out. For more information on choosing to exit, please refer to the section titled 'How do you withdraw your consent, request access, or correct the information you provided us?' below However, please note that choosing to withdraw or withdraw your consent to our collection, use, or processing of your personal data may affect your use of the service and platform. For example, choosing not to collect location information will result in its location based functionality being disabled.
4. Collection of Other Data
4.1 Like most websites and mobile applications, the information sent by your device may include data about you recorded by network servers when you browse our platform. This typically includes, but is not limited to, the Internet Protocol (IP) address of your device, computer/mobile device operating system and browser type, mobile device type, mobile device characteristics, Unique Device Identifier (UDID) or Mobile Device Identifier (MEID). For your mobile device, the address of the referenced website (if any), the pages you access on our website and mobile applications, and the visit time, Sometimes there is also a 'cookie' (which can be disabled using your browser preferences) to help websites remember your last visit. If you are already logged in, this information will be associated with your personal account.
4.2 Our mobile application may use GPS, Wi Fi, and other technologies to collect accurate information about the location of your mobile device. We collect, use, disclose, and/or process this information for one or more purposes, including but not limited to location - a service where you request or provide you with relevant content based on your location or allow you to share your location with other users as part of our mobile application services. For most mobile devices, you can revoke your permission for us to obtain your location information through your device settings. If you have any questions about how to disable location-based services on mobile devices, please contact your mobile device service provider or device manufacturer.
4.3 When you view pages on our website or mobile application, when you view content, advertisements, and access other software on our platform or through services, most of the same information will be sent to us (including but not limited to IP addresses, operating systems, etc.); However, your device will not send us information about service and platform installation content, advertising views, and/or software and time, rather than page views.
5. Biscuits
5.1 We or our authorized service providers and advertising partners may from time to time use "cookies" or other features to allow us or third parties to collect or share information related to your use of our services or platforms. These features help us improve our platform and the services we provide, help us provide new services and features, and/or enable us and our advertising partners to provide you with more relevant content, including through re marketing. Cookies "are identifiers stored on your computer or mobile device, used to record data about the computer or mobile device, how and when services or platforms are used or accessed, how many people are there, and other activities within our platform. We may associate cookie information with personal data. Cookies also link to information about the products you have chosen to purchase and the web pages you have viewed. This information is used to track your shopping cart, provide content specific to your interests, enable our third-party advertising partners to place advertisements on websites on the Internet, conduct data analysis, and monitor service usage.
5.2 You can refuse to use cookies by selecting the appropriate settings on your browser or device. However, please note that if you do so, you may not be able to use all the features of our platform or services.
6. How do we use the information you provide us with?
6.1 We may collect, use, disclose, and/or process your personal data for one or more of the following purposes:
Consider and/or process your application/transaction with us or your transaction or communication with third parties through services;
Manage, operate, provide, and/or manage your use and/or access to our services and platforms (including but not limited to remembering your preferences), as well as your relationship and user accounts with us;
Respond, process, process or complete transactions and/or meet your requirements for certain products and services, and notify you of service issues and abnormal account behavior;
Execute our service terms or any applicable end-user license agreements;
Protecting personal safety and the rights, property, or safety of others;
For the purpose of identifying, verifying, conducting due diligence or understanding your clients;
Evaluate and make decisions related to your credit and risk profile, as well as credit product qualifications;
Maintain and manage any software updates and/or other updates and support that may be required from time to time to ensure the smooth operation of our services;
Handle or promote customer service, execute your instructions, handle or respond to any inquiries made by or on behalf of you (or claimed to be made by);
To manage and/or manage your relationship with us or your use of our services, we will contact or communicate with you through voice calls, text messages and/or fax messages, email and/or postal mail, or other means, such as but not limited to conveying management information related to our services to you. You acknowledge and agree that we may engage in such communication by mailing you letters, documents, or notices, which may involve disclosing certain personal data related to you for the same delivery and placing envelopes/mail packages on external covers;
Allow other users to interact with you, contact you, or view some of your activities on the platform, including notifying you on the platform when other users send you private messages, leave comments on the platform, or use social functions to contact you;
Conduct research, analysis, and development activities (including but not limited to data analysis, surveys, product and service development, and/or analysis), analyze how you use our services, recommend products and/or services related to your interests, in order to improve our services or products and/or enhance your customer experience;
Allow for audits and investigations to verify the size and composition of the target audience and understand their experience with the Pawmall service;
Used for marketing and advertising, and in this regard, to send you marketing and promotional information and materials related to products and/or services (including but not limited to third-party products and/or services that may be sold, marketed or promoted by Pawmall (and/or its affiliates or related companies) through various media and communication methods, Whether such products or services exist now or will be created in the future. You can use the unsubscribe function in the electronic marketing materials to cancel receiving marketing messages at any time. We may use your contact information to send news or marketing materials from us and our related companies;
Respond to legal proceedings or comply with any applicable laws, government or regulatory requirements of any relevant jurisdiction, or we have reasonable grounds to believe that such disclosure is necessary, including but not limited to meeting disclosure requirements in accordance with any legal requirements binding on Pawmall or its related companies or affiliates (including, if applicable, displaying your name, contact information, and company details);
Generate statistical data and research for internal and statutory reporting and/or record keeping requirements;
Conduct due diligence or other screening activities (including but not limited to background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that we may have implemented;
Review our services or Pawmall's business;
Prevent or investigate any actual or suspected violation of our service terms, fraud, illegal activities, omissions or improper behavior, whether related to your use of our services or any other matters arising from your relationship with us;
Respond to any threats or actual claims against Pawmall or any other claims that infringe upon the rights of third parties;
Storage, hosting, backup (whether for disaster recovery or others) of your personal data, whether within your jurisdiction or outside your jurisdiction;
Handle and/or facilitate commercial asset transactions or potential commercial asset transactions, where such transactions involve Pawmall as a participant or only Pawmall's affiliated companies or affiliated companies as participants or Pawmall and/or any one or more Pawmall's affiliated companies or affiliated companies as participants, and there may be other third-party organizations involved in such transactions. Business asset transaction "refers to the purchase, sale, lease, merger, consolidation, or any other acquisition, disposal, or financing of an organization or a part of an organization or any business or asset of the organization; And/or
We notify you of any other purposes upon obtaining your consent.
(collectively referred to as the "Purpose").
6.2 You acknowledge, agree, and agree that if required by law or in accordance with court orders or orders of any government or regulatory agency with jurisdiction over Pawmall, or in good circumstances, Pawmall may access, store, and disclose your account information and content. Believing that such access protection or disclosure is reasonable and necessary for (a) compliance with legal procedures; (b) Comply with the requirements of any government or regulatory agency with jurisdiction over Pawmall; (c) Implement the Pawmall service terms or this privacy policy; (d) Respond to any threats or actual claims against Pawmall or any other claims that infringe upon the rights of third parties; (e) Respond to your customer service request; (f) Protect the rights, property, or personal safety of Pawmall, its users, and/or the public.
6.3 As the purpose for which we will/may collect, use, disclose or process your personal data depends on the current situation, the above purpose may not occur. However, we will notify you of such other purposes upon obtaining your consent, unless privacy laws allow the processing of applicable data without your consent.
7. How does Pawmall protect and retain customer information?
7.1 We have implemented various security measures and strive to ensure the security of your personal data on our system. User personal data is contained behind a secure network and can only be accessed by a few employees with special access rights to such systems. However, absolute safety cannot be guaranteed inevitably.
7.2 We will retain personal data in accordance with privacy laws and/or other applicable laws. That is to say, when we reasonably determine that (i) retaining such personal data is no longer in line with the purpose of collecting such personal data, we will destroy or anonymize your personal data; (ii) no longer required to be retained for any legal or commercial purpose; (iii) There are no other legitimate interests that require further retention of such personal data. If you cease to use the platform, or if your license to use the platform and/or services is terminated or revoked, we may continue to store, use, and/or disclose your personal data in accordance with this privacy policy and our obligations under privacy laws According to applicable laws, we may safely process your personal data without prior notice to you.
8. Will Pawmall disclose the information it collects from visitors to external parties?
8.1 In conducting business, we will/may need to use, process, disclose, and/or transmit your personal data to our third-party service providers, agents, and/or our affiliated or related companies and/or other third parties, which may be located outside Malaysia or Malaysia for one or more of the aforementioned purposes. Such third-party service providers, agents, and/or affiliated companies or related companies and/or other third parties will represent us or otherwise process your personal data for one or more of the above projects. We strive to ensure that third parties and our affiliated companies protect your personal data from unauthorized access, collection, use, disclosure, processing, or similar risks, and only retain your personal data for the purposes mentioned above.
Our subsidiaries, affiliated companies, and related companies;
Buyers or sellers with whom you engage in transactions or interactions on the platform, or buyers or sellers related to your use of services for the aforementioned purposes;
Other users who use our platform for one or more of the above projects;
We use contractors, agents, service providers, and other third parties to support our business. These include but are not limited to parties providing administrative or other services to us, such as post offices, logistics service providers, financial service providers, advertising and marketing partners, telecommunications companies, information technology companies, and data centers;
Government or regulatory agencies with jurisdiction over Pawmall or permitted by Article 6.2;
In the event of a merger, divestment, reorganization, dissolution, or other sale or transfer of part or all of Pawmall's assets (whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings), the personal data held by Pawmall regarding our service users by the buyer or other heirs shall be deemed as transferred assets; Or counterparties to commercial asset transactions involving Pawmall or any of its affiliates or related companies;
We disclose to third parties for one or more purposes, and these third parties will collect and process your personal data for one or more purposes.
