1、 Introduction
1.1 Welcome to the Pawmall platform (the "website"). Before using this website or opening a Pawmall account ("Account"), please carefully read the following service terms so that you understand your legal rights and obligations towards Pawmall Mobile Britain Sdn. Bhd. Bhd. (company registration number 201501009497 (1134832-W)) and its affiliated companies and subsidiaries (individually and collectively referred to as "Pawmall", "us", "us" or "our"). The "services" we provide or provide include (a) this website, (b) the services provided by this website and the Pawmall client software provided through this website, and (c) all information, link pages, functions, data, text, images, photos, graphics, music, audio, videos (including live streaming), messages, tags, content, programming, software Application services (including but not limited to any mobile application services) or other materials provided through this website or its related services ("Content"). Any new features added to or enhanced by the service are also subject to these service terms. These service terms constrain your use of the services provided by Pawmall.
1.2 Services include online platform services that provide venues and opportunities for the sale of goods between buyers ("buyers") and sellers ("sellers") (collectively referred to as "you", "users" or "parties"). The actual sales contract is directly signed between the buyer and seller, and Pawmall is not a party to this contract or any other contract between the buyer and seller, and does not assume any obligations related to any such contract. The parties involved in such transactions will bear full responsibility for the sales contract, product list, purchase guarantee, etc. between them. Pawmall does not participate in transactions between users. Pawmall may or may not pre filter users or user provided content or information. Pawmall reserves the right to delete any content or information you post on the website in accordance with Article 6.4 herein.
Before becoming a user of this website, you must read and accept all terms and conditions in these service terms, as well as all terms and conditions related to these service terms, and you must agree to process your personal data according to the instructions in the privacy policy linked here.
1.4 Pawmall reserves the right to change, modify, suspend or terminate all or any part of this website or service at any time or upon notice in accordance with local legal requirements. Pawmall may release certain services or their features in the beta version, which may not run properly or in the same way as the final version, in which case we do not assume any responsibility. Pawmall may also restrict certain features or restrict your access to some or the entire website or service at its discretion, without prior notice or liability.
1.5 Pawmall reserves the right to refuse access to websites or services provided to you for any reason or to allow you to open an account.
By using the Pawmall service or opening an account, you irrevocably accept and agree to the terms of this agreement, including the additional terms and conditions and policies referenced and/or linked here.
If you do not agree to these terms, please do not use our services or visit the website. If you are under the age of 18 or agree to the legal age of this agreement in accordance with the applicable laws of your country/region (the "legal age"), you must obtain permission from your parents or legal guardians to open an account, and the parents or legal guardians must agree to the terms of this agreement. If you are unsure if you have reached the legal age or do not understand this section, please do not create an account until you seek help from your parents or legal guardian. If you are the parent or legal guardian of the minor who created the account, you must accept the terms of this agreement on behalf of the minor, and you will be responsible for all company services that use the account or use it,
2. Privacy
2.1 Your privacy is very important to us, Pawmall. In order to better protect your rights, we have provided Pawmall's privacy policy to provide a detailed explanation of our privacy practices. Please review the privacy policy to understand how Pawmall collects and uses information related to your account and/or your use of the service ("User Information"). By using services or providing information on websites.
(i) Agree to Pawmall's collection, use, disclosure, and/or processing of your content, personal data, and user information, as described in the privacy policy;
(ii) Agree and acknowledge that the ownership of your user information is jointly owned by you and Pawmall;
(iii) Without the prior written consent of Pawmall, you shall not directly or indirectly disclose your user information to any third party, or otherwise allow any third party to access or use your user information.
2.2 Users who own personal data of other users through the use of the service (the "Recipient") hereby agree that they will (i) comply with all personal data protection laws applicable to any such data; (ii) Allow the user whose personal data has been collected by the recipient (the "Disclosing Party") to delete his or her data so collected from the recipient's database; (iii) In each case of (ii) and (iii) above, allow the disclosing party to review what information has been collected by the receiving party regarding them in accordance with applicable law and in accordance with applicable legal requirements.
3. Limited License
3.1 Pawmall grants you a limited and revocable license to access and use the services in accordance with the terms and conditions of these service terms. All proprietary content, trademarks, service marks, brand names, logos, and other intellectual property ("Intellectual Property") displayed on this website are the property of Pawmall and the third-party owners identified on this website (as applicable). Neither party accessing this website has directly or indirectly granted the right or license to use or copy any intellectual property rights, and neither party accessing this website shall claim any rights, ownership or interests therein. By using or accessing the service, you agree to comply with the copyright, trademark, service logo, and all other applicable laws that protect the service, website, and its content. You agree not to copy, distribute, republish, transmit, publicly display, publicly execute, modify, adapt, rent, sell, or create derivative works of services, websites, or any part of their content. Without our prior written consent, you may not mirror or structure any or all of the content of this website on any other server or as part of any other website. In addition, you agree that without our prior written consent, you will not use any robots, spiders, or any other automated devices or manual processes to monitor or copy our content (such consent is considered standard search engine technology used by internet search websites) to guide internet users to access this website. Mirror or construct any or all of the content of this website on any other server or as part of any other website. In addition, you agree that without our prior written consent, you will not use any robots, spiders, or any other automated devices or manual processes to monitor or copy our content (such consent is considered standard search engine technology used by internet search websites) to guide internet users to access this website. Mirror or construct any or all of the content of this website on any other server or as part of any other website. In addition, you agree that without our prior written consent, you will not use any robots, spiders, or any other automated devices or manual processes to monitor or copy our content (such consent is considered standard search engine technology used by internet search websites) to guide internet users to access this website.
3.2 Welcome to link to this website from your website, provided that your website does not imply any endorsement or association with Pawmall. You acknowledge that Pawmall may, at its sole discretion, stop providing some or all of the services at any time without prior notice.
4. Software
4.1 Any software we provide to you as part of the service is subject to the terms of this service. Pawmall reserves all rights to the software not explicitly granted by Pawmall under this agreement. Any third-party scripts or code linked or referenced to the service are authorized to you by the third party who owns such scripts or code, rather than Pawmall.
5. Account and Security
5.1 Some functions of our service require registering an account by selecting a unique user ID ("User ID") and password, as well as providing certain personal information. If the user ID you choose is deemed offensive or inappropriate by Pawmall unilaterally, Pawmall has the right to suspend or terminate your account. You may be able to use your account to access other products, websites, or services that we have enabled or bundled or collaborated with. Pawmall has not reviewed any third-party content, functionality, security, services, privacy policies, or other practices related to these products, websites, or services, nor assumes any responsibility. If you do so, the service terms of these products, websites, or services, including their respective privacy policies.
5.2 You agree to (a) keep your password confidential and only use your user ID and password when logging in, (b) ensure that you exit your account at the end of each session on this website, (c) immediately notify Pawmall of any unauthorized use of your account, user ID, and/or password, and (d) ensure that your account information is accurate and up-to-date. You are fully responsible for all activities that occur under your user ID and account, even if such activities or usage are not your responsibility. Pawmall shall not be responsible for any loss or damage caused by unauthorized use of your password or your failure to comply with this section.
5.3 You agree that Pawmall may, at its sole discretion and for any reason, immediately suspend, freeze, or terminate your account and your user ID, delete or discard any relevant content from the website to use your account and user ID, revoke any subsidies provided to you, and cancel any transactions related to your account and user ID, regardless of whether it notifies you or any third party, Temporarily or more seriously, permanently withhold any sales proceeds or refunds, and/or take any other action deemed necessary by Pawmall The reasons for such behavior may include, but are not limited to, actual or suspected (a) prolonged inactivity, (b) violation of the text or spirit of these service terms, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive behavior, (d) having multiple user accounts, (e) purchasing products on this website for commercial resale purposes, (f) abnormal or excessive purchases of products from the same seller or related seller groups, (g) Misuse of vouchers (including but not limited to selling vouchers to third parties, selling vouchers or other credit at a higher price than face value, and/or abnormal or excessive use of vouchers on the website), or (h) commercial benefits to other users, third parties, or Pawmall. Using an account for illegal, fraudulent, harassing, defamatory, threatening, or abusive purposes may be submitted to law enforcement agencies without notifying you. If for any reason there is a legal dispute or enforcement action related to your account or your use of services.
5.4 If the user is in writing (including via email to help@support.Pawmall.com.my )Notify Pawmall that they wish to do so, and the user can terminate their account. Despite any such termination, the user remains responsible for any incomplete transactions (whether started before or after such termination), product transportation, product payment, etc., and the user must promptly contact Pawmall and effectively execute and complete all outstanding transactions in accordance with the service terms. Pawmall assumes no responsibility or liability for any damages caused by actions taken in accordance with this section. The user waives any and all claims based on any such action taken by Pawmall.
5.5 If you are located in one of our approved countries as updated from time to time, you can only use the service and/or open an account.
6. Terms of Use
6.1 The license to use this website and services shall remain valid until termination. This license will terminate in accordance with the provisions of these service terms, or if you fail to comply with any of the terms or conditions of these service terms. In any such case, Pawmall may implement such termination with or without notice to you.
6.2 Do you agree to:
(a) Upload, publish, transmit or otherwise provide any illegal, harmful, threatening, abusive, harassing, frightening, painful, infringing, defamatory, vulgar, obscene, defamatory, infringing on the privacy, hatred or race of others, which is offensive in terms of race or otherwise;
(b) Violation of any law, including but not limited to any laws and regulations related to import and export restrictions, third-party rights, or our policies on prohibited and restricted items;
(c) Upload, publish, transmit, or otherwise provide any content featuring unsupervised minors, or use the service to harm minors in any way;
(d) Using services or uploading content to impersonate any individual or entity, or otherwise distorting your relationship with an individual or entity;
(e) Forgery of titles or other manipulation of identifiers to disguise the source of any content transmitted through the service;
(f) Remove any ownership claims from the website;
(g) Without the express permission of Pawmall, resulting in, allowing or authorizing the modification, creation of derivative works or translation services;
(h) To use the Services in any way for the benefit of any third party or prohibited by the license granted under this Agreement;
(i) Using services or uploading content in a fraudulent, unreasonable, false, misleading or deceptive manner;
(j) Opening and/or operating multiple user accounts due to any violation of the text or spirit of these service terms;
(k) Use emulators, emulators, robots, or other similar hardware or software to access the Pawmall platform, open user accounts, or otherwise access your user accounts;
(l) Manipulate the price of any item or interfere with the list of other users;
(m) Take any action that may disrupt the feedback or rating system;
(n) Attempting to decompile, reverse engineer, disassemble, or crack the service (or any part thereof), or breaking or overcoming any encryption techniques or security measures implemented by Pawmall for the service and/or data transmitted, processed, or stored by Pawmall;
(o) Obtain or collect any information about other account holders, including but not limited to any personal data or information;
(p) Upload, send via email, publish, transmit, or otherwise provide any content that you are not authorized to provide under any law, contract, or trust relationship (such as internal information, proprietary and confidential information obtained or disclosed as part of an employment relationship or confidentiality agreement);
(q) Upload, send emails, publish, transmit or otherwise provide any content that infringes on any patent, trademark, trade secret, copyright or other ownership of either party;
(r) Upload, send emails, post, transmit or otherwise provide any unsolicited or unauthorized advertising, promotional materials, "spam", "spam", "chain letters", "pyramid schemes" or any other unauthorized form of solicitation;
(s) Upload, email, post, transmit, or otherwise provide any material containing software viruses, worms, Trojan horses, or any other computer code, routines, files, or programs designed to directly or indirectly interfere, manipulate, interrupt, or destroy, or restrict the functionality or integrity of any computer software or hardware or data or telecommunications devices;
(t) Disrupting the normal dialogue process, causing the screen to "scroll" faster than the typing speed of other service users, or negatively affecting the ability of other users to communicate in real-time in other ways;
(u) Interference, manipulation, or destruction of the service or the use and enjoyment of the service by any server or network connected to the service or any other user, or failure to comply with any requirements, procedures, policies, or regulations of the network connected to this website;
(v) Take any action or engage in any behavior that may directly or indirectly damage, disable, overburden, or damage the service or servers or networks connected to the service;
(w) Intentionally or unintentionally violating any applicable local, state, national, or international laws, rules, guidelines, guidelines, policies, or regulations, including but not limited to laws and requirements (whether or not legally effective), related to money laundering or counter-terrorism, while using the service;
(x) The use of services violates or evades any sanctions or embargoes imposed or enforced by the Office of Foreign Assets Control of the United States Treasury, the United Nations Security Council, the European Union, or the UK Treasury;
(y) Using services to infringe upon the privacy of others or "track" or otherwise harass others;
(z) Infringement of Pawmall's rights, including any intellectual property rights and any counterfeiting thereof;
(aa) Use the service to collect or store personal data of other users related to the prohibited behaviors and activities mentioned above;
(bb) List projects that infringe on third-party copyrights, trademarks, or other intellectual property rights or use services in a manner that infringes on others' intellectual property rights.
(cc) Guide or encourage other users to conduct transactions outside of this website.
6.3 You understand that all content, whether publicly released or privately transmitted, is the sole responsibility of the source of such content. This means that you (not Pawmall) are fully responsible for all content you upload, publish, send emails, transmit, or otherwise provide through this website. You understand that by using this website, you may come into contact with content that you consider offensive, indecent, or offensive. To the maximum extent permitted by applicable law, Pawmall shall not be liable for any content under any circumstances, including but not limited to any errors or omissions in any content, or any losses or damages of any kind arising from the use or reliance on any content published on the website, sent via email, transmitted or otherwise provided.
6.4 You acknowledge that Pawmall and its designated personnel have the right (but not the obligation) to pre filter, reject, delete, stop, pause, remove, or move any content at their own discretion, including but not limited to any content available on the website by you, without any responsibility to you. Without limiting the above provisions, Pawmall and its designated personnel have the right to delete (i) any content that violates these service terms or our prohibited and restricted items policy; (ii) If we receive complaints from other users; (iii) If we receive notice or allegation of intellectual property infringement or other legal instructions or removal requests; Or (iv) if such content is otherwise objectionable. We may also block the delivery of communication (including but not limited to status updates, posts, messages, and/or chats) as part of our efforts to protect the service or our users, or otherwise enforce the provisions of these terms and conditions. You agree that you must evaluate and bear all risks associated with the use of any content, including but not limited to any reliance on the accuracy, completeness, or usefulness of such content. In this regard, you acknowledge that you do not and to the maximum extent permitted by applicable law, may not rely on any content created or submitted by Pawmall to Pawmall, including but not limited to information websites in the Pawmall forum and all other sections. And bear all risks related to the use of any content, including but not limited to any reliance on the accuracy, completeness, or usefulness of such content. In this regard, you acknowledge that you do not and to the maximum extent permitted by applicable law, may not rely on any content created or submitted by Pawmall to Pawmall, including but not limited to information websites in the Pawmall forum and all other sections. And bear all risks related to the use of any content, including but not limited to any reliance on the accuracy, completeness, or usefulness of such content. In this regard, you acknowledge that you do not and to the maximum extent permitted by applicable law, may not rely on any content created or submitted by Pawmall to Pawmall, including but not limited to information websites in the Pawmall forum and all other sections.
6.5 You acknowledge, agree, and agree that Pawmall may access, save, and disclose your account information and content to any legal, regulatory, or government agency, relevant rights holders, or other third party (if required by law) court order or legal requirement of any government or regulatory agency with jurisdiction over Pawmall, Or in good faith believing that such access protection or disclosure is reasonably necessary for: (a) compliance with legal procedures; (b) Implement these service terms or our policies on prohibited and restricted items; (c) Respond to any claims for infringement of third-party rights (including intellectual property) by content; (d) Respond to your customer service request; (e) Protect the rights, property, or personal safety of Pawmall, its users, and/or the public.
7. Violation of our service terms
7.1 Violation of this policy may result in a series of actions, including but not limited to any or all of the following:
• List deletion
• Restrictions on account permissions
• Account suspension and subsequent termination
• Criminal charges
Civil litigation, including but not limited to claims for damages and/or temporary or injunctive relief
7.2 If you believe that the users on our website have violated these service terms, please contact help@support.Pawmall.com.my 。
8. Reporting intellectual property infringement
8.1 As mentioned above, Pawmall does not allow the publication of goods that infringe upon the intellectual property rights of the brand or other intellectual property owners ("Intellectual Property Owners").
8.2 Unless otherwise explicitly stated, users are independent individuals or businesses and have no association with Pawmall. Pawmall is neither the user's agent nor the user's representative, and does not own and/or own any products or locations listed on the website.
8.3 If you are an intellectual property owner or an authorized agent of the intellectual property owner (the "Intellectual Property Agent") and you believe that your rights or the rights of the principal have been infringed, please support your claim by submitting an Intellectual Property (IPR) form and providing us with the required documents. Please allow us time to process the information provided. Pawmall will respond to your complaint as soon as possible.
8.4 Complaints filed under this Article 8 must be provided in the form specified by Pawmall, which may be updated from time to time, and must include at least the following: (a) physical or electronic signatures of intellectual property owners or agents (collectively, the "informants"); (b) A description and proof of the type and nature of intellectual property rights suspected of infringement; (c) A description of the nature of the suspected infringement and providing sufficient detailed information to enable Pawmall to evaluate the complaint (d), including the URL of the list of suspected infringements; (e) Information sufficient for Pawmall to contact the whistleblower, such as the whistleblower's actual address, phone number, and email address; (f) The whistleblower declares that the complaint was made in good faith and that the use of intellectual property determined by the whistleblower was not authorized by the intellectual property owner or law; (g) The whistleblower declares that the information in the notice is accurate, and the whistleblower will compensate us for any damages that may be suffered due to the information provided by the whistleblower. The whistleblower has appropriate rights or is authorized to handle all matters related to the complaint on behalf of the intellectual property owner.
8.5 Pawmall acknowledges that manufacturers have the right to enter into certain exclusive distribution agreements or minimum advertising price agreements for their products. However, violating such agreements does not constitute an infringement of intellectual property rights. Due to the fact that the execution of these agreements is a matter between the manufacturer and seller, Pawmall does not assist in such execution activities, nor does it enforce exclusive distribution rights or price control matters, except in countries with specialized regulations for selective or exclusive distribution.
8.6 Each seller agrees that Pawmall and its affiliates shall not be prejudiced by any claims, causes of action, damages, and judgments arising from any intellectual property infringement claims or the deletion of any content or product list related to them.
9. Purchase and Payment
9.1 Pawmall supports one or more of the following payment methods in each country/region where it operates:
(i) Credit card
Card payments are processed through third-party payment channels, and the types of credit cards accepted by these payment channels may vary depending on your jurisdiction.
(ii) COD
Pawmall provides cash on delivery services in selected countries/regions. After receiving the purchased goods, the buyer can directly pay cash to the delivery agent.
(iii) Bank transfer
The buyer can make payment to our designated Pawmall guarantee account (as defined in Article 12) through an ATM or online bank transfer ("Bank Transfer"). The buyer must provide the transfer receipt or payment transaction reference to Pawmall through the "Upload Receipt" function in the Pawmall application as payment confirmation. If Pawmall does not receive payment confirmation within three (3) days, the buyer's order will be cancelled.
(iv) installment purchase plan
For orders exceeding RM 500, buyers can make installment payments. Installment payments are processed through third-party channels. The banks currently supporting installment payment plans are Maybank and Public Bank.
(v) Delayed payment using SPayLater service (if applicable)
The buyer can use the SPayLater service provided by SeaMoney Capital Malaysia Sdn. Bhd. to make deferred payments for eligible orders. Limited Liability Company ("SeaMoney"). In order to provide SPayLater services, SeaMoney will sign accounts receivable purchase arrangements with qualified sellers, so that the seller can sell the buyer's accounts receivable to SeaMoney in exchange for SeaMoney's payment.
9.2 The buyer can only change their preferred payment method for the purchase before making the payment.
9.3 Pawmall shall not be liable for any loss or damage caused to the buyer due to the transportation and/or payment information entered by the buyer or the buyer's incorrect remittance for the purchase of goods. We reserve the right to check whether the buyer is officially authorized to use certain payment methods, and can suspend the transaction until the authorization is confirmed, or cancel the relevant transaction in the event that such confirmation cannot be obtained.
10. Seller Wallet
10.1 Your account allows you to store the payments you receive from sales revenue on the platform (the "Seller Wallet"). The sum of this money minus any withdrawals will be reflected as your seller's wallet balance.
10.2 You can submit a maximum of one transfer request per day ("withdrawal request") to transfer funds from your seller's wallet (not exceeding your Pawmall wallet balance) to your associated bank account ("associated account"). According to Pawmall's decision, Pawmall can also automatically transfer funds from your seller's wallet to your associated account on a regular basis. Pawmall can only process such transfers on working days, and such transfers may take up to two working days to be credited to your associated account.
10.3 Sellers have the right to receive one (1) free withdrawal request per week (the "Weekly Withdrawal Limit"). For each additional withdrawal request exceeding the weekly withdrawal limit, Pawmall may charge a fee of RM0.12 (the "withdrawal fee"). The withdrawal fee is subject to Sales and Service Tax ("SST"). Pawmall may change the weekly withdrawal limit and withdrawal fee at its discretion.
10.4 The payment for selling the goods on Pawmall should be credited to your seller's wallet within three (3) days after the goods are delivered to the buyer or immediately upon confirmation of receipt by the buyer.
Once submitted, you may not modify or cancel the withdrawal request.
10.6 If an error occurs during any transaction processing, you authorize us to initiate debit or credit entries to your designated bank account to correct the error, provided that any such correction complies with applicable laws and regulations. If for any reason we are unable to deduct funds from your designated bank account, you authorize us to resubmit the deduction and any applicable fees to any other bank account or payment tool you have filed with us, or deduct the deduction and applicable fees from your seller's wallet in the future. If for any reason we are unable to credit your substitute account, we reserve the right to process or process such funds in accordance with applicable laws, including submitting such funds to the Unclaimed Funds Act in the UK (the "Registry") in accordance with the requirements of the UK Unclaimed Funds Act. In this case, you can directly recover the unclaimed amount from the registered service provider, minus any fees or charges that may be imposed, without further recourse to us.
10.7 You authorize us to initiate debit or credit entries to your seller's wallet:
(i) Correct any errors in transaction processing;
(ii) Pawmall determines that you are engaged in fraudulent or suspicious activities and/or transactions;
(iii) related to any lost, damaged or incorrect items;
(iv) in relation to any reward or kickback;
(v) Related to any uncollected fees;
(vi) related to resolving any transaction disputes, including any compensation that you are entitled to or may receive from you;
(vii) related to any prohibited or detained items by customs;
(viii) related to any change of mind agreed upon by both parties;
(ix) recover any outstanding amounts owed by you to us (including late fees and/or interest);
(x) Purchase advertising points when you have activated the advertising point recharge function and your advertising points are lower than the minimum amount of your advertising points.
10.8 We have the right to restrict, freeze, or suspend your seller wallet for any reason, including your failure to repay outstanding amounts owed to us before the due date.